Sean Butler
Senior Director of Operations @Pivotree
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WORK HISTORY
Senior Director of Operations @Pivotree
Ottawa, ON, CA
EDUCATION
Dalhousie University
Bachelor
Saint Mary's University
Dip Eng.
Eckerd College
Certified Conflict Coach
ABOUT SEAN BUTLER
Senior Operations Leader with over 30 years in the telecommunications and technology industry, specializing in business operations, process optimization, and components of Business Support Systems (BSS). Proven track record of leading global teams and driving transformative initiatives that enhance operational efficiency and customer satisfaction. Expertise in defining customer journeys, streamlining processes, and integrating business requirements with IT solutions—including CRM, product catalog, revenue management, and customer service delivery/assurance. Adept at managing complex projects from conception to implementation, fostering cross-functional collaboration, and aligning IT strategy with business goals. Strong customer-oriented and effective communicator, talented at multitasking and handling delicate or difficult situations with finesse, decorum, and a determination for what is right. Career Highlights Business Impact: Reduced incident response and resolution times by 50% through ITSM maturity. Cost Savings: Delivered over $500K+ in operational savings in 2023. Team Leadership: Elevated team performance and engagement with active mentoring. Strategic Planning: Developed and initiated a multi-year ITSM roadmap aligning with business objectives, focusing on enhanced operational efficiency and business growth.
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