Sean Brookover

Customer Success Manager - Mid Market @ChurnZero

CO, US

I’m passionate about ensuring that our clients maximize the value of their investment in ChurnZero. As a Customer Success Manager on the Midmarket team:Client Management: I oversee a portfolio of 40+ clients, representing a book of business of around ~$4 million ARR. I take pride in establishing deep relationships, understanding unique client needs, and ensuring success throughout our partnership. Thought Leadership: I\'m a CSM to CS teams and as such have invaluable insight into how teams across the global are operating, what is working and more importantly what is not.Contract & Negotiation: An integral part of my role involves managing renewals and contract negotiations, ensuring alignment with client objectives while securing the long-term commitment.Technical Proficiency: I wield skills in SQL, HTML, and CSS and am adept at working with complex data structures. This technical expertise allows me to better understand, address, and anticipate client requirements.Tech Stack Integration: My role encompasses working closely with a diverse set of integrations, including Salesforce, HubSpot, NetSuite, Pendo, and many others. My aim is to create a seamless, integrated experience within ChurnZero, positioning it as the ultimate one-stop solution for our clients.Education & Advocacy: I empower clients by offering insights into Customer Success best practices, and thorough guidance on leveraging the ChurnZero tool. It\'s about ensuring they have all the knowledge and resources they need to thrive.In essence, I see myself not just as a CSM but as a trusted partner and advisor to our clients, always striving to provide the best possible solutions and ensuring they achieve their desired outcomes with ChurnZero.Always open to connecting with fellow CS professionals and sharing knowledge!

University of Denver

Cyber Security Certification

University of Northern Colorado

Bachelor of Science (B.S.), Accounting