Sean Boll
Technical Support Engineer at Stenograph
- Role
- Techincal Support Engineer at Stenograph
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Sean Boll
Having the ability to communicate and the overall importance of it, I have developed and…
Experience
Techincal Support Engineer
Sep 2022 — Present · IL, US
Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients.
Education
University of North Carolina at Charlotte
Bachelor's degree
2017 — 2021
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