Sean Boler
IT Specialist & Training Expert | Driving Warfighter Readiness through Innovative Network Solutions & Curriculum Development
- Role
- IT Technical Support Specialist at Bell Techlogix, Inc.
- Location
- Augusta, GA, US
- LinkedIn followers
- 500 followers
About Sean Boler
Dynamic and meticulous IT Specialist with over a decade of experience in military…
Experience
IT Technical Support Specialist
Feb 2020 — Present
Provide remote and on-site technical support, resolving customer issues related to IT systems, security, and services. Utilize Active Directory and Microsoft Office tools to manage user accounts, perform password resets, and configure security groups. Analyze and resolve trouble tickets, employing systematic troubleshooting to address connectivity and software issues. Communicate effectively with local and international customers via email, instant messaging, and phone, maintaining a professional and courteous demeanor. Collaborate within team-based environments to share knowledge, escalate incidents, and drive continuous improvement.Primary SkillsetIT Support: Troubleshoot hardware, software, and network issues to restore functionality. Network Administration: Manage network connectivity and VPN configurations for remote users. Cybersecurity: Verify customer identities and secure account access using established protocols. Customer Service: Deliver exceptional support, ensuring customer satisfaction and clear communication. Technical Support: Utilize online tools and Active Directory to resolve complex technical issues.
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