Seamus McGing
Snr Customer Success Specialist @Mastercard
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WORK HISTORY
Snr Customer Success Specialist @Mastercard
London, GB
Ranked #164 on the 2024 Fortune 500 list, Mastercard is a global leader in financial technology, delivering secure and seamless payment solutions through its core infrastructure and multi-rail network. Beyond payments, it provides advanced services such as data analytics, AI, and cybersecurity to help businesses optimize performance and drive digital transformation.Responsibilities• Strategic Client Partnership: Build and maintain strong, collaborative relationships with key stakeholders, deeply understanding their business objectives and aligning solutions to deliver measurable outcomes. • Personalization Strategy & Adoption: Define success criteria and translate complex data into actionable personalization strategies, driving adoption and engagement of platform across client organizations. • Optimization & Insights: Identify key audience segments and consult on user-centric optimization initiatives, leveraging data-driven insights to enhance performance and ROI.• Training & Enablement: Deliver tailored training sessions and best-practice guidance to empower clients in utilizing the platform effectively.• Business Reviews & Communication: Lead regular client reviews through presentations and meetings, articulating value, progress, and strategic recommendations to senior leadership. • Project Management & Delivery: Coordinate internal and external resources to ensure timely, on-budget delivery of projects, proactively resolving challenges and maintaining clear communication across teams.• Cross-Functional Collaboration: Work closely with internal stakeholders to align on client goals, share updates, and ensure seamless execution of initiatives.
EDUCATION
Learning Curve Group
Level 2 Certificate in Principles of Cyber Security 603/5853/1 WB, Computer and Information Systems Security/Information Assurance
Brooklands Technical College
Bachelor of Technology (BTech), Motorsport Engineering
John Lewis Partnership
Level 3 Diploma in Retail Skills (Sales Professional), Retail Management
SKILLS
ABOUT SEAMUS MCGING
Highly accomplished Customer Success Manager / Account Manager with a proven track record of driving revenue growth and exceeding client expectations. Possessing 10 years of experience within the SaaS industry, I excel at building strong client relationships, identifying strategic opportunities, and delivering exceptional customer service. My expertise includes contract negotiation, upselling, cross-selling, and account planning. I am particularly adept at leveraging technology to enhance client experience and drive business outcomes.
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