Seajal Gupta

About Seajal Gupta

As an accomplished operations professional, I excel in customer service and operational management. With a deep understanding of client needs and a dedication to delivering outstanding service, I have built robust customer relationships. My expertise in operations management allows me to streamline processes, enhance efficiency, and drive business growth. I thrive in dynamic roles, adeptly managing details and leveraging data analysis for strategic decision-making. Let\'s connect to explore potential collaborations for mutual success.

Experience

1. Associate Operations Manager

   Thrillophilia.com

   Apr 2024 — Present · Jaipur, IN

   Leading a team of 15+ members to enhance customer experience & company\'s revenue.\\\\n• Worked closely with various cross functional departments, mainly finance & tech with daily challenges to streamline the operations process.\\\\n• Major accomplishments in Kashmir, Rajasthan, Uttarakhand & Bhutan category where we were able to keep the Customer tickets count close to zero for Peak season using data driven decisions.\\\\n• Motivated and trained employees to maximize team productivity.\\\\n• Managed internal operational standards and productivity targets.\\\\n\\\\nWhile handling all the above responsibilities got a chance to work in different departments :\\\\n• Worked with the product department to improve the frontend and to straighten out the internal system for all the respective regions.\\\\n• Worked with the contracting department to help out with the inventory for the peak season for the Domestic Regions.\\\\n• Worked with the finance department for the smooth vendor & customer payments.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Bhopal School of Social Sciences

  Bachelor of Commerce - BCom

  2017 — 2020

• Jawaharlal Nehru School

  HSC and SSC

  2010 — 2017