Dhvani Shah
MC Delivery Associate @Accenture S&C || Gen AI || Qualtrics XM Discover || Ex-ShopClues || Engage\'20 @Microsoft || IIT BHU
- Role
- Mc Delivery Associate at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Dhvani Shah
Exploring the space of Gen AI
Experience
Mc Delivery Associate
Jun 2022 — Present · Bengaluru, IN
Developed Python code for Repeat Call, Unresolved Issue, PII data redaction, and sentiment analysis of text transcripts proficient following a generic intent tree of a utility\'s client- Used Qualtrics to bring out the key areas customers are speaking about. Audited transcripts to identify keywords/phrases specific to the industry- Implemented a robust model in Qualtrics bring out key insights and recommendations to register a significant drop in complaints for the client in upcoming months- Studied IVR self-service facilities provided by the client to the customers, comprehending the IVR flow designs in detail in another engagement- Collaborated with the Data Science Team to fetch data and performed Extensive IVR Performance Analysis of recorded customer data using Excel and Power BI Dashboard for various aspects- Shadowed, built and designed techno-functional decks to highlight major tactical improvements to the client- Proposed UI and functional enhancements by carrying out Quality Assurance of IVR Tactical Power BI dashboard- Undertook various practice initiatives for team engagement and productivity enhancement.
Education
Indian Institute of Technology (Banaras Hindu University), Varanasi
Bachelor's degree, Chemical Engineering
2018 — 2022
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