Shaun D.
Innovative Problem Solver and Software Engineering Leader with a proven track record inspiring cross-functional teams | Angel Investor | Advisor
- Role
- Member and Mentor at Upnotch
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Shaun D.
Dynamic engineering leader with over 15 years of experience in IT services and software industries, specializing in resource and delivery management. Proven track record in leading high-performing global teams, driving strategic initiatives, and delivering complex projects within Agile/Scrum environments. Expertise in operational excellence, scalability, and business alignment. Adept at fostering innovation, cross-functional collaboration, and mentoring engineering talent to achieve organizational goals, with a focus on customer satisfaction and engagement.CAREER HIGHLIGHTS Fostered a culture of innovation and collaboration at Athenahealth, achieving a 96% employee retention rate and driving strategic initiatives that enhanced operational efficiency and business outcomes. Led the migration to a vendor-supplied B2C subscription system at Athenahealth, managing $20M+ in revenue and supporting 9M+ users on iOS and Android, significantly enhancing user experience and scalability. Accelerated feature release time from 6-8 months to 4 months at Conduent by optimizing development and QA processes, significantly improving time-to-market and customer satisfaction. Established and led a dedicated technical support team at Conduent, improving response times by up to 40% for 35+ Java-based case management deployments, enhancing customer satisfaction.KEY SKILLS & TOOLSSkills: Engineering Management, Global Team Leadership, Technical Project Management, Product Engineering, Product Strategy & Development, Process and Performance Management, Organizational Change Management, Strategic Planning, Agile Development.Tools: C/C++, Grails, JavaScript/JQWidgets, SQL, AWS, CI/CD, Microservices, Agile, Scrum, Kanban, Web Purchases, LabVIEW, React, TypeScript, MySQL, Postgres, OracleDB, AWS (EC2, EC2, Lambda, etc.), Kafka, xMatters, Sparkle-Formation, Prometheus, Grafana, BitBucket, JIRA, Swift/Objective C, Kotlin, PayPal, Amplitude, Optimizely, and Iterable.
Experience
Member and Mentor
Jun 2024 — Present · Austin, TX, US
Education
University of Oklahoma
Bachelor’s Degree, Computer Engineering with Special Distinction
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