Suman Dey
Head of Operations | Strategy, Planning, Resource Management | Experienced Operations Leader | Expert in Digital Transformation, Analytics & Customer Satisfaction | Ex TP, Vodafone Idea, Reliance & Concentrix
- Role
- Group Manager at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Suman Dey
Experienced Operations Management Leader | Business Analytics Expert | Driving Digital…
Experience
Group Manager
Sep 2024 — Present · Lucknow, IN
Head-DPO Operations
Skills
- Coaching
- Leadership
- Domain Names
- Bpo
- Management Information Systems (Mis)
- Mis
- Employee Engagement
- Call Centers
- Business Development
- Performance Management
- Crm
- Service-Level Agreements (Sla)
- Value-Added Services (Vas)
- Customer Relationship Management (Crm)
- Management
- Operations Management
- Customer Lifecycle Management
- Outsourcing
- Strategy
- Customer Service
- Team Management
- Training
- Customer Satisfaction
- Telecommunications
- Business Process Outsourcing (Bpo)
- Troubleshooting
- Business Strategy
- Vendor Management
- Service Delivery
- Business Analysis
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