Steven de Vaux
UX Researcher
- Role
- User Experience Researcher at U.S. Bank
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Steven de Vaux
User Experience Researcher with experience in financial services, insurance, and public health. Strong information technology professional skilled in customer experience, human computer interaction, and design. Advisory board for Journal of Usability Studies.
Experience
User Experience Researcher
Aug 2018 — Present · Charlotte, NC, US
UX research supporting multiple product teams. Concept testing, usability testing (moderated and unmoderated), consumer surveys, card sorting, quantitative methods (max-diff, conjoint), ethnography (in-home), analytics, secondary research.Qualtrics, UserZoom, dScout, CoPilot, Confluence, JIRA, Mural, Optimal WorkshopConnected finance/open banking/APIs, online banking (.com), mobile, financial health, investment, branch employee experiences.
Education
California State University, Long Beach
BA, Psychology
University of California, Santa Cruz
Master of Science, Experimental Psychology
Skills
- Prototyping
- Interaction Design
- User-Centered Design
- User Research
- Ethnography
- Biometrics
- Primary Research
- User Experience
- Competitive Intelligence
- Report Writing
- Information Architecture
- Dreamweaver
- Contextual Inquiry
- Visio
- Secondary Research
- Accessibility
- Information Security
- Project Management
- Card Sorting
- Program Management
- Wireframes
- Camtasia
- Agile Methodologies
- Photoshop
- Axure
- User Stories
- Userzoom
- User Scenarios
- Usability Testing
- Morae
- Human Computer Interaction
- Authentication
- Literature Reviews
- Customer Experience
- Heuristic Evaluation
- Paper Prototyping
- Analytics
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