Scott Cuzzo

About Scott Cuzzo

I help enterprise customers grow revenue, retain accounts, and fully realize the value of complex SaaS solutions.I’m a National Account & Customer Success leader with 20+ years of experience managing enterprise and strategic accounts across automotive technology, SaaS, and B2B services. My focus is simple: drive adoption, expand revenue, and build in person executive-level relationships that last.I’ve led portfolios ranging from $1M–$2.5M+ in ARR, partnering with dealer groups, OEMs, and senior leadership teams to improve retention, usage, and operational outcomes. I specialize in- Enterprise account management & renewals- Revenue retention, upsell & cross-sell- Customer success strategy & process design- Executive stakeholder management- Change management & product adoptionKnown for a consultative, data-driven approach, I bridge sales, product, and client success to turn customers into long-term partners. I’ve built CS functions from the ground up, led regional teams, reduced churn to under 5%, and consistently exceeded revenue targets.If you’re looking for a proven enterprise relationship builder who combines empathy with execution — let’s connect.

Experience

1. National Account Consultant

   Car Wars

   Aug 2023 — Present

   Own and execute retention and expansion strategy for 10 enterprise dealer groups representing $2.3M in annual recurring revenue- Serve as primary executive contact, driving product adoption, renewals, and upsell opportunities- Increase platform utilization through consultative business reviews, training, and tailored success plans- Partner with sales, product, and support teams to improve customer outcomes and long-term value- Act as a trusted advisor to sales managers and dealer principals on process optimization and performance improvement

Education

• El Modena High School

  High School Diploma

  1982 — 1985

• Platt College of Art and Design

  Visual Communications, Graphic Art

  1985 — 1986

Skills

• Product Development
• Closing Deals
• Leadership
• Profit
• Mobile Marketing
• Networking
• Marketing
• Crm
• Digital Media
• Sales
• Selling Skills
• Automotive
• Sales Management
• Lead Generation
• Cold Calling
• Customer Acquisition
• Executive Management
• Solution Selling
• Management
• Advertising
• Negotiation
• Marketing Management
• Email Marketing
• Saas
• Account Management
• Sales Operations
• Customer Retention
• Online Advertising
• Salesforce.com
• Online Marketing
• Competitive Analysis
• Selling
• Start-Ups
• Business Development
• Digital Marketing
• Sem
• Market Planning
• Direct Sales
• Sales Process
• Product Management