Shaniece C.

About Shaniece C.

Shaniece Crawford has established herself as a dynamic, accomplished, results-driven…

Experience

1. Senior Director, Delivery

   NTT DATA North America

   Jul 2020 — Present · US

   Lead teams in execution of client expectations with management on all delivery related aspects while working closely with C-Suite and internal and external stakeholders.Held full P&L responsibility managing $20M in revenue leading a staff of 600+ employees both on and offshore.Provide guidance to Operational Leaders and connect varying services lines to ensure Client s strategic objectives are met along with performance Metrics and AOP and Monthly forecasts.Oversee client deliverables in partnership with both internal and external business relationships. Consult with appropriate key stakeholders when issues arise, develop and communicate action plans and provide ongoing updates to all appropriate parties.Proactively assess, clarify, and validate client needs on an ongoing basis. Partnering with the Sales, Implementation, Support, and Product teams to prioritize and solution efforts that best address client needs and internal performance.

Education

• CLC

  Network Technology, Computer Science

  1998 — 2002

Skills

• Communication
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Archival Management
• Call Center Administration
• User Acceptance Testing
• Operations Management
• Access
• Program Management
• Federal Government Contracts
• Purchase Orders
• Coaching
• Team Leadership
• Strategic Planning
• Risk Management
• Databases
• Outsourcing
• Data Analysis
• Six Sigma
• Management
• Crystal Reports
• Business Analysis
• Nitro
• Collaboration Solutions
• New Hire Orientations
• Process Improvement
• Leadership
• Lean Six Sigma
• Siebel
• Business Objects
• Vendor Management
• Research
• Continuous Process Improvement
• Procurement
• Data Mining
• Ms Word, Excel, Power Point, Outlook, Publisher
• Quality Assurance
• Time Management
• Pl/Sql
• Viso