Scott Prager

About Scott Prager

I am a versatile technology leader with a proven record of success across architecture, product development and IT. I consistently deliver breakthrough results, creating business value through product and service delivery, leading worldwide engineering efforts, developing technical talent, incubating innovation, driving organizational change and forging strategic, high-impact business partnerships. I have hands-on expertise in designing and building industry-leading capabilities by synthesizing agile methods, dynamic leadership, architecture best practices and innovative technology to drive performance, profit and growth.Some of my notable achievements include: Chief Architect for IBM Connections as it became and remained the #1 Market Share Leader by IDC, conceiving and launching my division’s AI/machine learning strategy and team, leading multiple division-wide transformations to product-centric continuous delivery across tooling, process and culture, an international assignment which dramatically grew the leadership and impact of a major development lab and the acquisition of Edge Research, Inc- the startup I co-founded.

Experience

1. Director of IT Service Management

   Ahold Delhaize USA

   Jul 2024 — Present · Boston, MA, US

   Transform the ServiceNow platform, ITSM processes, ITOM and platform analytics capabilities of Ahold Delhaize USA through process rigor, modern engineering practices and technical depth. Define and implement strategy and roadmap for ServiceNow platform as well as adoption and usability across over corporate, store and vendor users. Improve IT stability through continuous improvement of ITSM processes aimed at reducing the number and severity of incidents via effective problem, change and knowledge management. Manage relationships across a range of vendors, business and technical partners. Build persona-driven dashboards for a range of technical and business users and leaders. Mature the use of events through tuning, correlation and AIOps to capture and address emerging issues earlier, increasing IT stability.

Education

• Massachusetts Institute of Technology

  Bachelor of Science (B.S.)

Skills

• Saas
• Service-Oriented Architecture (Soa)
• Software as a Service (Saas)
• Xml
• Cloud Computing
• Web Services
• Technical Leadership
• Software Development
• Architecture
• Unix
• System Architecture
• Software Project Management
• Soa
• Websphere
• Java
• Software Engineering
• Software Design
• Solution Architecture
• Java Enterprise Edition
• Enterprise Software
• Enterprise Architecture
• Distributed Systems
• Agile Methodologies