Scott Zigler

General Manager @Trademark Property Company

Direct / supervise daily operations for 1M sf mixed-use shopping destination across the organization including resource allocation, team leadership (six employees), financial management, business operations, strategic planning, and aligning business goals with stakeholder expectations. Develop business relationships with industry/community leaders and stakeholders while monitoring performance of vendors/contractors servicing property portfolio.\\\\n\\\\n Increased Net Operating Income (NOI) by 20% post-pandemic through entrepreneurial approach and operational excellence to ensure the needs of the property, community, and stakeholders were met.\\\\n Decreased expenses by 12% YoY and attained 84% in savings over budgeted amount post-pandemic through the establishment of a culture of accountability and transparency.\\\\n Reached 39% YoY sales growth through the introduction of unique events and activations and targeted focus, vision, and customer engagement. This resulted in the creation of an atmosphere of trust and openness with clients, customers, and the community as a whole.\\\\n Surpassed KPIs by 7.6% in 3rd party customer satisfaction survey for overall property management and 10% in communication, problem resolution, and customer satisfaction.\\\\n Grew sales by $2M+ and occupancy by 8% through the launch of a robust pop-up leasing program welcoming 15 new businesses, totaling sf, attaining 73% of deals from women/minority owned local businesses.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n