Scott Honsberger
Customer Success Specialist @Autodesk
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WORK HISTORY
Customer Success Specialist @Autodesk
Key Highlights:Lead onboarding / enablement sessions for employees at major film and TV studios, guiding coordinators, managers, and high-level executives working on high-budget projects.Manage multiple onboarding / enablement workflows, ensuring clients feel confident using the platform while tailoring sessions to meet each studio\'s unique needs.Developed and implemented self-onboarding enablement content to complement live sessions, improving engagement and reducing the need for follow-ups — an initiative widely praised by the sales team for its value.Acted as the primary point of contact for key stakeholders, fostering strong relationships and ensuring a seamless experience.Played a pivotal role in retaining a major client by providing proactive support, addressing concerns, and delivering customized software training during a challenging period.Regularly use CRM software to track client progress, manage communications, and ensure customer needs are met efficiently.Collaborate cross-functionally with sales, product, and support teams to improve the overall customer experience.
EDUCATION
Western University
Bachelor's degree, Music
SKILLS
ABOUT SCOTT HONSBERGER
I\'m passionate about helping customers achieve their goals through training, onboarding, support, relationship management, problem solving, and supporting sales contacts. For the past few years, I\'ve been working with employees at some of the world\'s largest film and TV studios successfully adopt software solutions offered by Autodesk. Whether working with coordinators or high-level executives on high-budget projects, I focus on building strong relationships, understanding unique needs, and ensuring clients feel supported every step of the way.In my current role, I have also taken a leadership role in driving our self-onboarding content efforts to complement live onboarding sessions — an initiative that was widely praised by the sales team for improving customer engagement and streamlining the onboarding process. My background also includes extensive client relations experience, where I\'ve acted as a trusted point of contact for stakeholders managing complex projects. I thrive on clear communication, problem-solving, and ensuring clients feel confident and equipped to succeed.Beyond my professional experience, my creative background in music production, performance, writing, and storytelling allows me to connect with people authentically and find innovative ways to meet their needs.Equal parts soft skills expect and process driven analyst, I get a kick out of making things run like a well-oiled machine for both clients and teams. Let\'s connect!
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