Scott Rouse

About Scott Rouse

I am an executive Customer Success and post-sales leader with deep experience building and scaling global organizations across SaaS, cloud, and AI-driven platforms. I specialize in designing high-performing CS, Account Management, and Technical Success teams that improve retention, accelerate adoption, and drive durable revenue growth.I’ve led organizations ranging from early-stage to Fortune 500 and have owned the full post-sales lifecycle—onboarding, activation, customer health, renewals, expansion, portfolio operations, and cross-functional GTM alignment.What I’m known for:• Turning fragmented CS functions into disciplined, scalable operating models• Leading global teams (ICs, managers, directors) across AMER, EMEA, APJ• Driving measurable improvements in churn reduction, product adoption, and NRR• Partnering with Product, Sales, and Marketing to amplify the customer voice• Strengthening operational rigor across systems, analytics, and process design• Mentoring leaders and building talent pipelines that support long-term scaleMy goal in every organization is the same: ensure customers achieve meaningful outcomes, build systems that scale, and deliver predictable revenue impact at the highest standard of excellence.Outside of work, I’m engaged in community leadership, particularly Scouting and youth development, and I enjoy the outdoors with my family in Montana.

Experience

1. Board Trustee

   Hellgate Elementary School District 4

   May 2025 — Present · Missoula, MT, US

   Elected to a three-year term on the Board of Trustees governing one of Montana’s largest elementary school districts. Provide oversight of district strategy, policy, budgeting, and academic outcomes for more than students. Serve as a fiduciary steward responsible for transparent governance, superintendent accountability, and long-term planning.• Oversee approval and governance of district policies, budgets, curriculum decisions, and capital expenditures.• Participate in monthly public board meetings, ensuring compliance, fiscal responsibility, and alignment with community priorities.• Evaluate and support district leadership, contributing to superintendent review and performance oversight.• Engage with educators, families, and community stakeholders to drive initiatives that improve student experience and organizational health.• Contribute to strategic planning efforts related to enrollment growth, staffing, facilities, and academic performance.

Education

• Texas A&M University

  Recreation - Outdoor Leadership/Education

  1995 — 1997

• Harvard Business School Online

  Certificate in Leading with Finance, Accounting and Finance

  2023

• Western Colorado University

  B.A., Recreation - Outdoor Leadership/Education

  1997 — 2000

Skills

• Drupal
• Cms
• Enterprise Software
• Strategic Planning
• Agile Methodologies
• Technical Account Management
• Training
• Web Development
• Web Design
• Wordpress
• Photography
• Photoshop
• Mac
• Css
• Lightroom
• Php
• Html
• Graphic Design
• SEO
• Web Applications
• Digital Photography
• Video Editing
• Git
• Blogging
• Lamp
• Linux
• User Interface Design
• Web Project Management
• User Experience Design
• Website Development
• User Experience
• Mobile Applications
• Project Management
• Javascript
• Enterprise Architecture
• Educational Technology
• Saas
• Xhtml
• Cascading Style Sheets (Css)
• Content Management Systems (Cms)