Scott Wickstrom
- Role
- Senior Service Delivery Manager - Program Management & Business Operations at Lumen Technologies
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Experience
Senior Service Delivery Manager - Program Management & Business Operations
Jan 2022 — Present
Spearheading the rebuild and migration of the Service Delivery Project Management Office to ServiceNow- Defined formal end-to-end PMO governance, developed an electronic semiautomated single intake Service Request Form, and created robust, individualized and consolidated project/program status updates through a highly automated Plan of Record with a comprehensive suite of financial dashboards utilizing SharePoint and PowerBI- Oversaw, strategized, and planned the Service Delivery portion of the $1.8B sale of Lumen’s EMEA assets including people, processes, systems, and existing customers to COLT with a target to close in the 4th quarter of 2023 in collaboration with the Lead Program Manager of Service Delivery, 2 Project Managers, and senior Lumen EMEA and COLT stakeholders.
Education
The University of Tulsa
Bachelor of Science (BS), Mechanical Engineering (ME)
University of Colorado Boulder
MBA, Technology Management, Marketing, and Finance
The University of Tulsa
Bachelor of Science - BS, Mechanical Engineering
University of Colorado Boulder
Master of Business Administration - MBA, Information Technology Project Management
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