Scott Mueller

About Scott Mueller

Highly recognized for creating a winning team culture, team spirit and a family atmosphere at work. Leading from the front and not from behind. Innate problem solving, attention to detail, out-of-the-box thinking, customer service, conflict resolution, management, customer retention, people skills, analytical skills, negotiating skills, vendor relations, acute eye for detail, leadership skills, and the ability to meet or exceed expectations in all areas. Career Highlights include- 2020 Certified Lean Six Sigma Kaizen Yellow belt-Won 2016 Spirit Airlines Values Award for Integrity for creating a company wide Airport Services Reward and Recognition Program. Invited to first ever Spirit Black and Yellow Ball to receive award-2017 First Year Spirit GM Won Station of the Year award RSW. Invited to second Spirit Black and Yellow Ball to receive Station Trophy-2019 RSW Exceeded ALL Station Goals set my Senior Leadership and was the only station in our Region to do so-Received highest customer service rating awarded by Midwest Airlines-Author The Empty Carousel a Consumer\'s Guide to Checked and Carry-on Luggage-Led Midwest System Baggage Handling Performance to #1 domestic airline for least baggage mishandles Industry wide, receiving National Media Attention-Reduced baggage related costs by over through self initiated promoting of company wide awareness efforts.Brought in in annual revenues by securing new contract - Negotiated a contract to manage Sun Country Airlines’ Orlando operations. Security Management / Safety / Operations Planning - Member of the Airline Management Council that participated in monthly manager meetings at and participated in “irregular operations planning” tasked with determining response to weather related events such as hurricanes and tropical storms. Conducted mock aircraft accidents with airport officials, CFR (crash, fire, rescue teams) local law enforcement officials, hospitals, and hotels.My goals are to work for a company who fosters an environment of people first, honesty, integrity, mutual respect and has an vested interest in helping their employees reach their greatest potential. I believe in and manage by the \"Golden Rule\" I treat others the way I want to be treated and I manage my teams by this philosophy. A great foundation leads to a great company.Specialties: Customer Service Management / Operations ManagementVendor Relations / Hiring and Staffing / Training / Budgeting / Business Development/Safety and Regulatory Compliance/Security

Experience

1. Quality Assurance Analyst Eiosa Certified Auditor

   Spirit Airlines

   Mar 2011 — Present

   Currently I work in the Airport Services sector at Spirit Airlines. My main job description is to travel weekly throughout the U.S, Central America, Caribbean, South America and Mexico and conduct corporate and regulatory compliance audits on all of the Spirit Cities we serve. Quality assurance is an intricate part of the success of Spirit Airlines. I am proud to meet so many people from so many cultures and to work together with them as a team to build a solid work ethic and to ensure the success of Spirit Airlines. I also work with our training instructors to create our training curriculum for all current employees, vendors, new hires, and train the trainers.

Education

• Milwaukee Area Technical College

  Certificate, Business Management

  2001 — 2002

Skills

• Team Leadership
• Public Relations
• Business Process Improvement
• Aviation
• Airlines
• Program Management
• Operations Management
• Budgeting
• Time Management
• Quality Assurance
• Budgets
• Cross-Functional Team Leadership
• Analysis
• Project Planning
• Transportation
• Leadership
• Integration
• Teamwork
• Team Management
• Training
• Process Improvement
• Negotiation
• Team Building
• Management