Scott Thompson

About Scott Thompson

Greetings and welcome to my page! I\'m an emerging Cybersecurity SOC professional that…

Experience

1. Technical Support Engineer

   Optum

   Jul 2023 — Present · Secaucus, NJ, US

   Managing the upgrade of client Windows devices was a rewarding challenge, ensuring smooth transitions and minimal workflow disruptions. Leading the entire upgrade process, the project exceeded client expectations for enhanced performance and functionality. Attention to detail and a proactive approach allowed for seamless software integration, significantly boosting productivity without interruptions.During go-live events for newly developed systems, round-the-clock support ensured smooth transitions and minimized user errors. This role was crucial in maintaining the operational integrity of critical systems, with dedicated on-call support and effective problem-solving streamlining workflows and improving user satisfaction during crucial project phases.Another significant accomplishment was the implementation and configuration of new Citrix security systems. Assisting clients with effective password management and bolstering system security were achieved through meticulous planning and hands-on support. These efforts ensured that installations were seamless and aligned with client requirements.Establishing new workspace sites involved successfully integrating over 200 users into the company network. Through strategic planning and clear communication, onboarding and transition of operational tasks were managed smoothly. This proactive approach to workspace integration enhanced collaboration and productivity across teams, contributing to improved organizational efficiency.Daily team meetings with senior IT directors and team members ensured alignment with ongoing projects and organizational goals. Committed collaboration and project alignment played a crucial role in strengthening team cohesion and driving results that positively impacted organizational success.Technical Skills: Managing Windows device upgrades, Software rollouts, Software integration, On-call support, Problem-solving, Implementation and configuration of security systems, Password management

Education

• Per Scholas

  Cybersecurity

• Kean University

  Bachelor of Science - BS, Information Technology

  2013 — 2018