Scott Hammond
Facilitating change. Leading transformation. Driving bottom line results.
- Role
- Director Business Development, Strategic Accounts at Ricoh USA, Inc.
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Scott Hammond
As a Director of Business Development at Ricoh USA, with decades of experience in facilitating change, leading transformation, and driving bottom line results for strategic accounts across various industries. I am certified in digital transformation and have a strong background in systems analysis and consulting.My core competencies include customer engagement and experience, information architecture and security, mobility and print as a service, and business process automation and outsourcing. I leverage technology and innovation to simplify internal processes, enable information access and compliance, and empower employees and customers. I am also a supplier diversity champion and a leader of a high-performing team of client executives and customer support professionals.
Experience
Director Business Development, Strategic Accounts
Jan 2012 — Present · Midwest, US
AI/Business Process: Automation (incl: RPA), Optimization, & OutsourcingAdditive Manf/3D printingCustomer Engagement, Experience & brand managementMobility: enabling information anywhere strategies Print as a Service: MPS/PaaS & Print Platform as a ServiceInformation Architecture: access, security, compliance, & analyticsBusiness Unit automation solutions: Finance (AP/AR), Logistics (BoL capture), & HR*Supplier Development and Inclusion Champion: M/WBE SBA for Tier 1 and Tier 2 engagements
Education
Taylor University
BS, Systems Analysis and Sociology
Faith Academy, SW DeKalb HS, Stoughton HS
Manila, Philippines; Decatur, GA; Stoughton, WI
Skills
- Salesforce.com
- Key Account Management
- Cold Calling
- Sales
- Selling Skills
- Software Industry
- B2b
- Pre-Sales
- Outsourcing
- Account Management
- Sales Process
- Management
- Major Accounts
- Image Capture
- Enterprise Software
- Sales Management
- Leadership
- Enterprise Content Management
- Lead Generation
- Vendor Management
- Channel Partners
- Saas
- Cloud Computing
- Cross-Functional Team Leadership
- Direct Sales
- Complex Sales
- Strategy
- Business Development
- Strategic Partnerships
- Crm
- Sales Operations
- Customer Retention
- Managed Print Services
- Professional Services
- Channel
- Managed Services
- Document Imaging
- Document Management
- Solution Selling
- Customer Satisfaction
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