Scott Stoneman
Customer Success Manager @JobAdder
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WORK HISTORY
Customer Success Manager @JobAdder
Serving as a trusted advisor to a portfolio of 35 customers, I successfully guided them from onboarding to maturity by delivering strategic Quarterly Business Reviews (QBRs) focused on their business goals, NPS feedback, and feature usage analytics. My efforts resulted in consistent contract renewals by effectively translating product value into tangible business benefits and skillfully navigating negotiations to ensure long-term commitment. I also championed customer success cross-functionally, leading initiatives with Implementation, Support, and Finance to streamline problem-solving and ensure a seamless, high-value customer experience.
EDUCATION
University of Derby
BA Broadcast Media & Sport & Exercise Studies, Broadcast Media Joint Honours
ABOUT SCOTT STONEMAN
A results-driven SaaS professional with a proven track record of over 10 years in building and maintaining strong client relationships, from initial business development to long-term customer success. Specialising in the Education, Recruitment, Manufacturing, and Warehousing sectors, I am a strategic customer advocate focused on enhancing satisfaction, identifying revenue opportunities, and driving retention. I possess a demonstrated ability to navigate complex challenges, leading to significant NPS/CSAT improvements and continuous client success.
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