Scott Stoecklin
Customer Experience Marketing Manager
- Role
- Voice of Stakeholder Platform Senior Manager at Cigna Healthcare
- Location
- Bristol, CT, US
- LinkedIn followers
- 500 followers
About Scott Stoecklin
Deep experience with website creation & design with heavy emphasis on customer-center design and usability (including graphical design)- Core understanding and implementation of web analysis, interpretation, and insight. Driver of key performance indicators (KPIs) as related to various business segments- End-user advocate that listens, interacts, analyzes, & promotes the needs of the customer via online channels- Business Analysis experience that is applied to requirements gathering and documentation for web analysis page tags.Specialties- End-user advocate, Online branding and identity, coding (HTML, DHTML, CSS, Javascript, ASP), Web Analytic Suites (Adobe, WebTrends, NetInsight, TeaLeaf), Voice of the Customer (VOC) platform Verint.
Experience
Voice of Stakeholder Platform Senior Manager
Jul 2018 — Present
Education
Dean College
Associates, Liberal Arts; Math / Science
1997 — 1999
Quinnipiac University
Masters, Computer Information Systems
1999 — 2002
Skills
- Css
- Business Analysis
- Html
- Sql
- Visio
- Asp
- Requirements Gathering
- Analysis
- Javascript
- Web Analytics
- User Experience
- Dhtml
- Webtrends Analytics
- Tealeaf
- Software Documentation
- Sdlc
- Troubleshooting
- Sharepoint
- Usability
- Soa
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