Scott S.

About Scott S.

I am enjoying the advancements I have made in a new career after leaving the field of journalism. I pride myself on my ability to operate and adapt under the pressure of deadlines, learning quickly to solve problems and meet the demands of clients.\"[Scott] approaches every task with dedication and a sense of responsibility that sets a high standard for those around him. His deep understanding of IT systems and his ability to troubleshoot and resolve issues efficiently make him an invaluable asset to any team.\'- Zara Ballew, IT Technician, Fortis Construction Inc.\"[Scott] went above and beyond in everything that he did. He would not hesitate to speak up when he needed to. He is a pleasure to have in the office and is a very caring and thoughtful person.\"- Jim Hutchinson, Director Of Support Services, Covenant Technology Solutions\"I can’t tell you how happy I am to have [Scott Steussy] working for us.\"- Lloyd Parlette, West Region Tower Service Manager, Atos Origin\"[Scott Steussy] truly is an asset to Nike and greatly appreciated here in the NA Factory Stores department.\"- Sharon Haney, Senior Administrative Assistant, Nike NA Factory Stores\"[Scott Steussy] has been a HUGE help to me. There are several techs that I\'ve worked with at Nike, but Scott always makes things so easy on me. His willingness to help, and his constant research to find a solution, is very much appreciated.\"- Sarah Irvine, Executive Assistant, Nike NA Running\"I\'ve had really great customer service from.[Scott Steussy]. He was very friendly and personable, and he was able to explain the problem without being condescending.\"- Rachel Sandler, Senior Administrative Assistant, Nike Global Treasury

Experience

1. Technology Help Desk Specialist

   Tigard-Tualatin School District

   Mar 2026 — Present · Tigard, OR, US

   Delivered Tier I technical support for staff and students, troubleshooting hardware, software, network access, and district-approved learning platforms- Managed Help Desk requests via phone and ticketing system, resolving issues or escalating complex incidents to senior technicians- Documented troubleshooting, root causes, and resolutions in accordance with ITSM best practices- Supported account access, permissions, and instructional software functionality- Maintained inventory, asset tracking, licensing records, and vendor repair coordination for student devices and peripherals- Provided classroom technology and AV support, including setup, troubleshooting, and equipment maintenance- Created technical documentation, FAQs, and user guides to improve self-service support and reduce repeat incidents- Reinforced cybersecurity awareness, communicated recurring issues, and contributed to process improvement and technology research.

Education

• Southern Oregon University

  Bachelor of Science (B.S.), Communication and Media Studies

  2002 — 2006

Skills

• Group Work
• Windows
• Display Technologies
• Outlook
• Microsoft Office
• Graphics
• Illustration
• Headline Writing
• Event Support
• Layout
• Product Support
• Organization
• Proofreading
• Coordination
• System Deployment
• News Writing
• Apple
• Escalation
• Leadership
• Publications
• Graphic Design
• Newspapers
• Illustrator
• Microsoft Exchange
• Editorial
• Indesign
• Mobile Devices
• Editing
• Copywriting
• Journalism
• Ap Style
• Cloud Computing
• Ios
• Newspaper
• Wordpress
• Humor
• Corporate Environments
• Adobe Creative Suite
• Help Desk Support
• Storytelling