Scott Sizer
- Role
- VP - Product Owner (IT Service Management) at Fifth Third Bank
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
VP - Product Owner (IT Service Management)
May 2020 — Present · Cincinnati, OH, US
Managed Service Management product vision, value, and validation to reach customer and business outcomes. • Successfully replaced BMC Remedy with the cloud-based ServiceNow platform, enhancing Fifth Third\'s IT service delivery, competitive edge, and future potential. • Reduced unplanned downtime by> 20% by streamlined digital processes, service request forms, and system-to-system APIs. • AI/ML increased search click-throughs by 25% and rank searches by 150%, resulting in more self-service and ticket deflections. • Collaborated with product engineers, practice owners, and business leaders to identify, ideate, and test product goal assumptions. • Utilized Agile & Scrum methods to deliver customer incremental value.
Education
Harlaxton College
England (UK)
Miami University
Bachelor of Arts (B.A.)
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