Scott S. Hanson

About Scott S. Hanson

Worked 20+ years in leadership roles for H&R Block and U.S. Cellular that focused on providing excellent customer service while growing the business in my territory and delivering enterprise leading sales results- Held multiple positions (Marquette Radio, XROXX, U.S. Cellular, and H&R Block) where I have increased consumer awareness of our brand and product via grassroots/viral marketing efforts both in the community and online- Goal: To support, promote, and completely engage with my organization to exceed expectations on delivering high-achieving results- Goal: To enhance and improve the lives of those I lead guiding them to accomplishing professional/personal goals though the enriching leadership that I provide- Goal: To give all of myself through hard work and dedication everyday and to leave nothing on the professional playing field at the end of my career- Goal: To live a value-based life for the benefit of my community and to make this world a better place for allSpecialties: Results Driven Leadership, Customer Relationship Management & Sales Coaching, Data Analysis, On-air Media Relations/Brand Representation, Grassroots/Viral Marketing, New Business Growth and Expansion, Social Media Marketing, Operations Management, Customer Experience Enhancement Coaching, Professional Leadership Development, Local/Regional Branding and Identity, e-Marketing, Inventory Control, Merchandising, Sponsorship Execution, Conversationally bi-lingual in Spanish, Recruiting, & Training

Experience

1. District General Manager

   H&R Block

   Aug 2017 — Present · Milwaukee, WI, US

   Responsible for leading a district of 23 H&R Block retail tax offices across Milwaukee/Waukesha/Racine/Kenosha/Walworth/Jefferson Counties in Southeastern Wisconsin•Consistently achieve sales goals of Client Volume & Client Revenue while staying within budget guidance.(Increased client and revenue volume by 10% during tenure)•Provide leadership and direction to instill a client-focused culture throughout the district, resulting in increased client retention and client satisfaction.(Have increased client experience survey response scores by 10%+ in my tenure). •Responsible for accelerating business growth through implementation of business plans, marketing, and identification of growth opportunities along with leading and coaching to effective execution of organizational standard operating procedures.•Led multiple business acquisition efforts partnering with operations team to negotiate and finalize offers for the acquisition of new business. Resulted on new clients for the district.• Managed $8M revenue fiscal performance, supported 180+ associates, 20+ leaders, and 30K+ sales per fiscal year.• Coordinated and taught our annual series of Tax Professional training programs ensuring new standard processes and tools were quickly adopted across the district including leading the organizational initiative to migrate clients to engaging with the brand in a virtual space using our digital tools.• Mentor of 4 peer District Managers each for a one year+ tenure to ensure their successful on-boarding and performance.• Serving as Regional Recruiter for Chicago/Wisconsin region given access to LinkedIn Recruiter tools and advanced training-Regional Subject Matter Expert for Digital Tax Return performance-Member of Central Market Associate Engagement Team as a liason from our regional team to support cultural growth initiatives-Supported region by leading multiple districts for extended durations of DGM vacancies.

Education

• Marquette University

  Bachelor of Arts - BA, Advertising

  1999 — 2003

• Waukesha North High School

  Diploma, General Studies

  1995 — 1999

• Lubar College of Business

  MBA Courses Completed, e-Marketing/Business Management

  2003 — 2004

Skills

• Cellular Communications
• Account Management
• Branding & Identity
• Cold Calling
• Servant Leadership
• Telecommunications
• Solution Selling
• Wireless Broadband
• Sales Operations
• Customer Retention
• Sales
• Customer Acquisition
• Customer Service
• Building Relationships
• Customer Satisfaction
• Training
• Direct Sales
• Cross-Functional Team Leadership
• Advertising
• Quotas
• Interviews
• Call Centers
• Inventory Management
• Coaching
• Crm
• Sales Management
• Management
• Team Building
• Budgets
• Sales Process
• Customer Experience
• Selling
• Product Marketing
• Sales Presentations
• Merchandising
• Hiring
• Time Management
• Wireless
• Salesforce.com
• 4g