Scott Schuhl

About Scott Schuhl

I am a customer-centric, results-driven, and accomplished leader with a stellar record of championing overall technical operations, including system development and management, networking, IT support, cyber security, and other key projects. Moreover, I excel at conceptualizing and implementing cutting-edge technology solutions, simplifying and automating business-critical tasks, and influencing organization-wide workplace reinvention. What makes me stand out amongst others is my distinguished record of identifying and capitalizing on opportunities for innovation and business transformation to support business growth, enhance customer experience, and improve the efficiency of underperforming areas. In addition to the above, I exhibit tenacity and creativity in problem-solving with a history of overcoming complex operational challenges; able to bring order and efficiency to chaotic environments. A few of my notable accomplishments are:• Created EUC environment to manage 7.5K+ assets using Filewave as standard EUC tool, aligning with HW standards.• Drove continuous improvement by integrating apps with BetterCloud, cutting manual steps to perform common tasks, reducing administrator rights, and fortifying security. • Captured $11M in cost avoidance via enhancement of license management.• Assembled data analyst team to scrutinize application and licensing data as well as design dashboards to promote visibility into diverse application licenses, application usage, and hardware reporting.• Gained over $1M in savings by evaluating and eliminating additional software applications and licenses.• Generated and launched multi-tiered performance reviews and provided regular progress reports via dashboards, which increased agent retention by 30%. If my profile has interested you in the slightest, please feel free to contact me at c••••••••@comcast.net with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances!

Experience

1. Digital Workplace Solutions Engineering Manager

   Ascension

   Mar 2023 — Present

   Responsible for leading the process of developing solution engineers and designs that are responsive to business needs while being consistent with overall technology architecture standards. Providing technical leadership across multiple domains, supporting strategic decision making and guiding project teams.

Education

• King's College

  Communications, Criminal Justice

  1988 — 1992

Skills

• Technical Support
• Help Desk Support
• Management
• Vendor Management
• System Administration
• Disaster Recovery
• Microsoft Office
• Customer Service
• Social Media
• Troubleshooting
• Software Documentation
• Mac
• Salesforce.com
• Leadership
• Publishing
• Call Center
• Microsoft Excel
• Active Directory
• Visio
• Content Management
• Microsoft Exchange
• Peoplesoft
• Outlook
• Sharepoint
• Lotus Notes
• Crm
• Call Center Administration
• Call Centers
• Office 365
• Citrix
• Mac Os
• Windows
• Remote Desktop
• Remote User Support
• Sla
• Ola
• Itil
• IT Operations
• IT Strategy
• Ios