Scott Rodeman

Vice President Head of Mortgage Servicing and Customer Care @Evergreen Home Loans Nmls 3182

Tempe, AZ, US
EMAILS
s•••••••@evergreenhomeloans.com
MOBILE NUMBERS
+12•••••••06

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WORK HISTORY

Apr 2023 — Present

Vice President Head of Mortgage Servicing and Customer Care @Evergreen Home Loans Nmls 3182

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Tempe, AZ, US

I lead all mortgage servicing operations at Evergreen Home Loans, overseeing a high-performing team across Loan Administration, Escrow, Servicing Technology, Contact Centers, Loss Mitigation, Default, Claims, Investor Reporting, and Transfer Operations. I am responsible for customer retention and national servicing expansion. I am also responsible for our digital servicing strategy, driving operational efficiency, and ensuring regulatory compliance across the servicing lifecycle.Our team manages a growing servicing portfolio including Fannie Mae, Freddie Mac, FHA, VA, and USDA mortgages.

EDUCATION

N/A

University of Phoenix

Bachelor of Science - BS, Business Administration and Management, General

SKILLS

Operational ExcellenceLean SigmaCustomer ServiceProject ImplementationQuality ControlLeadership DevelopmentForeclosuresEmployee RelationsStrategic PlanningDialersCustomer RelationsHampReoPortfolio ManagementCustomer ExperienceCredit Bureau ReportingContract NegotiationScraRespaChange ManagementLoan ServicingTeam BuildingCollections ManagementExecutive ManagementLoan ModificationsOperations ManagementShort SalesRetail BankingLoss MitigationCapacity ModelingRoot Cause AnalysisBlack BeltBankingRisk ManagementBankruptcyData AnalysisSix SigmaDeed in LieuSpocBusiness Strategy

ABOUT SCOTT RODEMAN

Seasoned executive with 28 years of success in mortgage servicing, known for driving customer satisfaction and retention through digital-first service excellence. Recognized for building and empowering high-performing leadership teams, managing operational growth, and delivering transformative solutions that enhance the customer experience, strengthen internal controls, ensure regulatory compliance, and improve cost efficiency. Licensed Mortgage Loan Originator in FL, AZ and NC NMLS ID

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