Scott Rodeman
Mortgage Servicing Executive and Fly Fishing Nerd
- Role
- Vice President Head of Mortgage Servicing and Customer Care at Evergreen Home Loans Nmls 3182
- Location
- Tempe, AZ, US
- LinkedIn followers
- 500 followers
About Scott Rodeman
Seasoned executive with 28 years of success in mortgage servicing, known for driving customer satisfaction and retention through digital-first service excellence. Recognized for building and empowering high-performing leadership teams, managing operational growth, and delivering transformative solutions that enhance the customer experience, strengthen internal controls, ensure regulatory compliance, and improve cost efficiency. Licensed Mortgage Loan Originator in FL, AZ and NC NMLS ID
Experience
Vice President Head of Mortgage Servicing and Customer Care
Evergreen Home Loans Nmls 3182
Apr 2023 — Present · Tempe, AZ, US
I lead all mortgage servicing operations at Evergreen Home Loans, overseeing a high-performing team across Loan Administration, Escrow, Servicing Technology, Contact Centers, Loss Mitigation, Default, Claims, Investor Reporting, and Transfer Operations. I am responsible for customer retention and national servicing expansion. I am also responsible for our digital servicing strategy, driving operational efficiency, and ensuring regulatory compliance across the servicing lifecycle.Our team manages a growing servicing portfolio including Fannie Mae, Freddie Mac, FHA, VA, and USDA mortgages.
Education
University of Phoenix
Bachelor of Science - BS, Business Administration and Management, General
Skills
- Operational Excellence
- Lean Sigma
- Customer Service
- Project Implementation
- Quality Control
- Leadership Development
- Foreclosures
- Employee Relations
- Strategic Planning
- Dialers
- Customer Relations
- Hamp
- Reo
- Portfolio Management
- Customer Experience
- Credit Bureau Reporting
- Contract Negotiation
- Scra
- Respa
- Change Management
- Loan Servicing
- Team Building
- Collections Management
- Executive Management
- Loan Modifications
- Operations Management
- Short Sales
- Retail Banking
- Loss Mitigation
- Capacity Modeling
- Root Cause Analysis
- Black Belt
- Banking
- Risk Management
- Bankruptcy
- Data Analysis
- Six Sigma
- Deed in Lieu
- Spoc
- Business Strategy
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