Scott Furlong

UX Leader, Designer, Strategist, Instructor, and Speaker

Role
Hcd Lead Experience Strategist at John Hancock
Location
Watertown, MA, US
LinkedIn followers
500 followers

About Scott Furlong

Creative, innovative, and highly-organized user experience professional, with the ability to build strong alliances with clients and business partners, to create visions and strategies that achieve business goals. Passion for creating superior customer solutions guided by user empathy, user experience principles, and informed by research and analytics.

Experience

  1. Hcd Lead Experience Strategist

    John Hancock

    Mar 2023 — Present · Boston, MA, US

Education

  • Human Factors International

    CUA, Certified Usability Analyst

    2005 — 2007

  • Wilfrid Laurier University

    Honours, Business Administration

    1991 — 1993

  • Bentley University

    Master of Science (M.S.), Human Factors in Information Design

    2012

  • Wilfrid Laurier University

    Diploma in Business Administration, Business

    2009 — 2010

  • Bentley University

    Bachelor of Science, Marketing

    2010 — 2011

Skills

  • Human Computer Interaction
  • Usability
  • Training
  • Wireframes
  • Team Leadership
  • Persona
  • User Interface Design
  • Strategic Planning
  • Information Architecture
  • Product Management
  • E-Commerce
  • User Experience Design
  • User-Centered Design
  • Recruiting
  • Mobile Applications
  • Web Analytics
  • Experience Design
  • Web Development
  • SEO
  • Business Analysis
  • Business Strategy
  • Market Research
  • Marketing
  • Team Building
  • Management
  • User Experience
  • Content Strategy
  • Marketing Strategy
  • Usability Testing
  • Social Media
  • User Interface
  • Heuristic Evaluation
  • Wireframing
  • Digital Marketing
  • Interaction Design
  • Digital Strategy
  • User Research
  • Insurance
  • Content Management
  • Project Management

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Scott Furlong — Hcd Lead Experience Strategist at John Hancock in Watertown, MA, US | Unifers