Scott Furlong
UX Leader, Designer, Strategist, Instructor, and Speaker
- Role
- Hcd Lead Experience Strategist at John Hancock
- Location
- Watertown, MA, US
- LinkedIn followers
- 500 followers
About Scott Furlong
Creative, innovative, and highly-organized user experience professional, with the ability to build strong alliances with clients and business partners, to create visions and strategies that achieve business goals. Passion for creating superior customer solutions guided by user empathy, user experience principles, and informed by research and analytics.
Experience
Hcd Lead Experience Strategist
Mar 2023 — Present · Boston, MA, US
Education
Human Factors International
CUA, Certified Usability Analyst
2005 — 2007
Wilfrid Laurier University
Honours, Business Administration
1991 — 1993
Bentley University
Master of Science (M.S.), Human Factors in Information Design
2012
Wilfrid Laurier University
Diploma in Business Administration, Business
2009 — 2010
Bentley University
Bachelor of Science, Marketing
2010 — 2011
Skills
- Human Computer Interaction
- Usability
- Training
- Wireframes
- Team Leadership
- Persona
- User Interface Design
- Strategic Planning
- Information Architecture
- Product Management
- E-Commerce
- User Experience Design
- User-Centered Design
- Recruiting
- Mobile Applications
- Web Analytics
- Experience Design
- Web Development
- SEO
- Business Analysis
- Business Strategy
- Market Research
- Marketing
- Team Building
- Management
- User Experience
- Content Strategy
- Marketing Strategy
- Usability Testing
- Social Media
- User Interface
- Heuristic Evaluation
- Wireframing
- Digital Marketing
- Interaction Design
- Digital Strategy
- User Research
- Insurance
- Content Management
- Project Management
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