Scott Revis

About Scott Revis

I have a track record of introducing turnaround strategies and new concepts to drive revenue growth and profitability for Caribou Coffee, Best Buy, Pacific Kitchen and Home, Geek Squad, Target, and Wal-Mart. I also have a passion for improving business results through people development.Additional Highlights:• Extensive experience managing multi-unit operations, training and engaging teams for richer and more productive performance, and winning support for investments in leadership talent and capability development.• Deep experience architecting revenue growth strategies, improving talent system, and creating healthy, associate-centric environments where high levels of standards, people development, processes, and customer service are met. • Background includes managing multi-unit customer-facing retail operations, global expansion, planning and executing corporate-wide service strategies, developing training programs, and coaching leaders to unlock individual and team capacity.• Proven leadership success resolving external barriers to store performance, providing clear and focused guidance to improve the customer experience and service level, and cultivating a culture of excellence and goal attainment.My Core Competencies include:District Retail Management | Corporate & Field Support Leadership | Process & People Development | Training & Facilitation | Cross-Functional Relationship Building | Culture Building |Strategic Planning & Analysis | Financial Analysis & Cost Control | P&L Management | Sales, Staffing & Operational Budgets | Inventory Control | Communication & Training | Leadership Development | Staff Retention | Performance Management | Start-ups, Remodels & Turnarounds | Six Sigma Project Management

Experience

1. Director Sales Operations and Customer Experience - Robotics and after Market Startup Business Unit

   Husqvarna Group

   Apr 2021 — Present · Charlotte, NC, US

   Recruited into newly established role to build the omnichannel sales operations and customer experience strategy, structure, team, and best practices to fuel the growth of the pioneering robotics category in key target markets throughout North America. • Established and led the Sales Operations organization in influencing 10% growth, reducing product installation timeframe and cost, and exceeding expectations for strengthening the customer experience across all channels. Built Residential Field team supporting complex installations and education, and advocating value of the world’s leading robotic lawn mower at trade shows and marketing events. Created the Commercial Field team to reduce the timeframe and cost for the installation of professional robotic lawn movers at sports facilities, airports, golf courses, stadiums, educational institutions, corporate campuses, landscaping companies, and residential apartment complexes. Developed the Commercial and Residential Logistics team focused on ensuring the timely shipment and delivery of products, communicating delays and backorders to customers and sales teams, and collaborating with product, sales, and customers to resolve issues.• Rolled out new Customer Care Model that elevated the customer experience. Contributed to building the Customer Support Group comprised of Product Generalists and Product Specialists to provide a multi-tiered approach in supporting dealers and consumers with questions and issues.• Instituted Standard Operating Procedures (SOPs) for the sale, shipment, installation, and support of products in alignment with the needs of the North American Robotics business.• Managed the development of sales tools and processes that provide end-to-end visibility of the customer lifecycle. • Assumed additional responsibility for the Technology Upgrade Program for robotic mowers.

Education

• University of South Florida

  BS, Finance

Skills

• Sales Operations
• Store Operations
• Customer Service
• Training
• Customer Satisfaction
• New Store Openings
• Building Relationships
• People Development
• Sales
• Retail
• Management
• Team Building
• Accountability
• Customer Experience
• Business Operations
• Performance Management
• Employee Training
• Shrinkage
• Visual Merchandising
• Big Box
• Process Optimization
• Multi-Unit Management
• Multi-Channel Retail
• Store Management
• Leadership
• Process Improvement
• Hiring
• Business Acumen
• Retail Sales
• P&L
• Inventory Management
• Inventory Control
• Strategy
• Succession Planning
• Coaching
• Merchandising
• Consumer Electronics
• Loss Prevention
• Sales Management
• Cross-Functional Team Leadership