Scott Ratté
Service and Technical Support Manager @Geophysical Survey Systems, Inc. (GSSI)
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WORK HISTORY
Service and Technical Support Manager @Geophysical Survey Systems, Inc. (GSSI)
Salem, NH, US
20+ years of experience in Manufacturing and Engineering Electronics Test, Design and Service industries. Successfully setup, organized and inspired a team to deliver fast-paced field service operations. Coordinated and provided support and training to international service representatives. Consistently delivered quality customer technical support while managing production and service personal as well as an equipment rental program. Reported on and analyzed failure trends; improving product quality, customer & international representative’s satisfaction, leading to improved organizational profitability.
EDUCATION
Southern New Hampshire University
MS OPM, MS in Operations & Project Management w/ International Business Certificate
Southern New Hampshire University
BS, Business Studies w/ concentration in Business Finance
U.S. Army Intelligence Center & School
Electronics
Southern New Hampshire University
Master of Business Administration (MBA)
Savannah State University
Electrical Engineering
SKILLS
ABOUT SCOTT RATTÉ
With over two decades of experience, I specialize in manufacturing and engineering electronics test, design, and service industries. As a Field Service Manager at Geophysical Survey Systems, Inc, I lead a dynamic team to deliver efficient field service operations, improve product quality, and enhance customer satisfaction. My mission is to drive organizational profitability by fostering collaboration, streamlining processes, and ensuring exceptional technical support globally. Motivated by continuous improvement, I align my efforts with organizational goals to create value and inspire results. At Geophysical Survey Systems, I have coordinated international service representatives, provided training, and managed production and service teams effectively. By analyzing failure trends, we improved product quality and optimized customer and representative satisfaction. My efforts have also supported the seamless operation of an equipment rental program, reinforcing our commitment to reliability and service excellence.
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