Scott Ratté

About Scott Ratté

With over two decades of experience, I specialize in manufacturing and engineering electronics test, design, and service industries. As a Field Service Manager at Geophysical Survey Systems, Inc, I lead a dynamic team to deliver efficient field service operations, improve product quality, and enhance customer satisfaction. My mission is to drive organizational profitability by fostering collaboration, streamlining processes, and ensuring exceptional technical support globally. Motivated by continuous improvement, I align my efforts with organizational goals to create value and inspire results. At Geophysical Survey Systems, I have coordinated international service representatives, provided training, and managed production and service teams effectively. By analyzing failure trends, we improved product quality and optimized customer and representative satisfaction. My efforts have also supported the seamless operation of an equipment rental program, reinforcing our commitment to reliability and service excellence.

Experience

1. Service and Technical Support Manager

   Geophysical Survey Systems, Inc. (GSSI)

   Aug 1999 — Present · Salem, NH, US

   20+ years of experience in Manufacturing and Engineering Electronics Test, Design and Service industries. Successfully setup, organized and inspired a team to deliver fast-paced field service operations. Coordinated and provided support and training to international service representatives. Consistently delivered quality customer technical support while managing production and service personal as well as an equipment rental program. Reported on and analyzed failure trends; improving product quality, customer & international representative’s satisfaction, leading to improved organizational profitability.

Education

• Southern New Hampshire University

  MS OPM, MS in Operations & Project Management w/ International Business Certificate

  2008 — 2010

• Southern New Hampshire University

  BS, Business Studies w/ concentration in Business Finance

  2004 — 2008

• U.S. Army Intelligence Center & School

  Electronics

  1983 — 1984

• Southern New Hampshire University

  Master of Business Administration (MBA)

  2010 — 2012

• Savannah State University

  Electrical Engineering

  1985 — 1986

Skills

• R&D
• International Sales
• Budgets
• Product Development
• Process Control
• Customer Support
• Function Generator
• Salesforce.com
• Electricians
• Gps
• Manufacturing
• Microsoft Excel
• Technical Support
• Electronics Manufacturing
• Autocad
• Seismology
• Strategic Planning
• Cross-Functional Team Leadership
• Contract Management
• Continuous Improvement
• Microsoft Office
• Sales
• Project Management
• Radar
• Rf
• Customer Service
• Business Development
• Negotiation
• Ndt
• Project Planning
• Geology
• Six Sigma
• Engineering
• Field Service Engineering
• Field Service
• Contract Negotiation
• Management
• Data Acquisition
• Technical Product Sales
• Troubleshooting