Scott P. Tabor

About Scott P. Tabor

I have helped high growth technology companies within freight and healthcare turn customer success into a strategic growth engine. With a proven ability to drive retention, revenue expansion, and operational efficiency, I partner cross-functionally to align product, sales, and service around one central goal: delivering measurable value to the customer.Deep experience supporting enterprise fleets, 3PLs, and technology providers, I’ve led cross-functional initiatives that streamline on-boarding, unlock new growth opportunities through proactive account management and operational visibility and reduce churn. I thrive in fast-moving, data-rich settings where the customer experience is mission-critical—and where success requires translating front line insights into scalable strategy.My approach is grounded in three core principles: operational excellence, clear communication, and customer advocacy. Whether it’s modernizing work flows or compliance programs, implementing fleet tech integrations, or managing multi million-dollar books of business, I focus on building trust and delivering impact.Let’s connect if you\'re looking to elevate customer relationships, drive adoption across complex supply chain ecosystems, or build a CS function that scales with your business.

Experience

1. Sr Customer Success Manager

   Bestpass by Fleetworthy

   Jan 2024 — Present · New York, NY, US

   Bestpass is the comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all shapes and sizes. With more than customers and processing more than $1.5 billion in toll transactions in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, and saves its users time and money. Founded in 2001 by truckers for truckers, we are a trusted partner on the road and in the back office for customers and tolling authorities.

Education

• Clarkson University

  Bachelor of Science, Engineering Management

  1997 — 2001

Skills

• Proposal Writing
• International Sales
• Water
• Business Strategy
• Filtration
• Supply Chain Management
• Six Sigma
• Competitive Analysis
• Contract Negotiation
• Negotiation
• Procurement
• Sales
• Project Management
• Crm
• Forecasting
• Contract Management
• Process Improvement
• Key Account Management
• Energy
• Leadership
• New Business Development
• Product Development
• Analysis
• Sales Management
• Business Development
• Cross-Functional Team Leadership
• Strategy
• Marketing Strategy
• Manufacturing
• Product Management
• Engineering
• Process Engineering
• Team Leadership
• Management
• Team Building
• Account Management
• Business Planning
• Operations Management