Scott P.
Head of Account Management @ Bolt | Exploring New Challenges in e-Commerce, Payments & Fintech | $6M+ Revenue Retention
- Role
- Head of Account Management at Bolt
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Scott P.
Senior Customer Success Leader with 10+ years driving revenue growth in fintech and e-commerce. Deal acceleration and business enablement specialist managing multi-million dollar portfolios with 90%+ retention rates and exceeding targets by 25%. Expert in Salesforce CRM optimization, strategic planning, and cross-functional team leadership.Known for process innovation, data-driven strategy, and team mentorship. Consistently exceeded retention and upsell targets—delivering $2.4M in retained revenue in a year at ChannelAdvisor and earning the President’s Club award for surpassing goals by 10%+. Skilled in cross-selling, contract negotiation, and building scalable frameworks for team success.KEY ACHIEVEMENTS:Spearheaded repricing initiative as Head of Account Management across Bolt\'s entire book of 200+ accounts ($1.9B in GMV) in 60 days while maintaining customer retention President\'s Club Award (ChannelAdvisor 2019)- Exceeded bookings and retained revenue goals by 10%+Led Account Management team at Bolt in positive bookings opportunities and upsells (H2 2024)Managed $2.4M retained revenue (2017) with consecutive $1M+ revenue quartersAchieved record 80%+ net revenue retention rate across enterprise portfolioClosed largest upsell opportunity at CloudFactory Q4 2022 ($600K+ expansion)CORE COMPETENCIES:Customer Success Management • Revenue Retention & Expansion • Strategic Planning • Team Leadership • Salesforce CRM • B2B Enterprise Software • Digital Payments • Account Management • Process Optimization • Data Analytics • Contract Negotiation • Executive Relationship Management • Cross-Selling/Upselling • Revenue Operations • Customer Health Scoring
Experience
Head of Account Management
Aug 2025 — Present · US
Led Account Management team through strategic portfolio repricing of 200+ merchants in 60 days ($1.9B in GMV), driving retention and revenue optimization.• Built and scaled Account Management and Implementation teams through strategic hiring, training programs, and leadership mentorship during organizational transition.• Drove Checkout 2.0 product adoption from pilot to full launch by managing merchant onboarding, cross-functional execution, and go-to-market strategy.• Established executive engagement strategy with C-suite stakeholders to develop enterprise merchant partnerships and expand high-value account relationships.• Designed fraud remediation policy through cross-functional collaboration, establishing fraud prevention protocols and risk mitigation frameworks across payments platform.
Education
Penn State University
Bachelors of Humanities, Communications
Skills
- Windows
- Marketing
- Darkroom
- Os X
- Adobe Creative Suite
- Customer Service
- Photoshop
- Account Management
- Salesforce.com
- Online Advertising
- Customer Relationship Management (Crm)
- Social Media
- Market Research
- Android
- Training
- Advertising
- Advertising Operations
- Indesign
- Typing
- Time Management
- Photography
- Content Marketing
- Peripherals
- Ios
- Social Media Marketing
- Microsoft Excel
- Building Relationships
- Marketing Communications
- Illustrator
- Email Marketing
- Mac Os
- Retail
- Customer Relations
- Chrome Os
- Direct Mail
- Microsoft Office
- Sales
- Social Networking Sites
- Digital Marketing
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