Scott Nunes
Senior Strategy & Operations Lead @Canva
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WORK HISTORY
Senior Strategy & Operations Lead @Canva
Austin, TX, US
Strategic operator with deep experience in AI-driven automation, process optimization, and cross-functional alignment to scale adoption and improve customer outcomes. Developed and led scalable systems that enhanced sales efficiency and increased Monthly Active Users (MAU) by 50% across 500+ top K-12 districts. Led initiatives combining AI insights and customer feedback to shape product strategy, improve customer engagement, and accelerate adoption. Trained Canva’s education AI models using real customer data to reduce bias and automate customer support—boosting response times and user satisfaction.Spearheaded community-building efforts, securing keynote speakers for Canva’s global conferences and leading high-visibility fireside chats with top Canva leadership and senior industry leaders.Expertise in AI-based automation, operational efficiency, strategic partnerships, and data-driven decision-making to drive business growth and customer success. Trained Canva’s education AI models using real customer data, reducing bias and improving automation accuracy—impacting millions globally.
EDUCATION
California State University, Stanislaus
Bachelor's degree
California State University, Stanislaus
Teaching Credential
ABOUT SCOTT NUNES
Senior Strategy & Operations Leader with a focus on AI & Automation, Strategic Partnerships, and Driving Scalable Growth. I leverage my deep experience in EdTech, AI automation, and driving cross-functional alignment to scale adoption and improve customer outcomes. In my role at Canva, I developed and led go-to-market strategies and built scalable systems that enhanced sales efficiency and increased customer engagement across 500+ top K-12 districts. I’ve led initiatives combining AI-driven insights and customer feedback to shape product strategy, improve pipeline efficiency, and increase adoption rates by over 50% in key markets. I also trained Canva’s education AI models using real customer data to reduce bias and improve automation—accelerating response times and improving customer satisfaction. I thrive in fast-paced, high-impact environments where I can identify strategic gaps, implement operational improvements, and drive measurable outcomes. I’ve played a key role in improving customer retention and market penetration through targeted adoption strategies and optimized onboarding processes. Beyond operations, I’m passionate about building communities—securing keynote speakers for Canva’s global conferences and leading high-visibility fireside chats with top Canva leadership and senior industry leaders. My expertise includes AI-based automation, operational efficiency, go-to-market execution, data-driven decision-making, and strategic partnerships. I’m excited about opportunities where I can leverage my strategic mindset and operational skills to drive market expansion and long-term business growth.
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