Scott M. Spencer
Operations Executive | Strategy | Sales/CX Management | Global Operations | Technology | AI
- Role
- Director, Service Operations & Returns at Kestra Medical Technologies, Inc.
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Scott M. Spencer
Operations and service leader with experience scaling global teams, improving service delivery, and driving operational excellence through process, systems, and data. Previously served as SVP of Operations at BENlabs, where I led cross-functional teams across EMEA, APAC, and the Americas and helped drive a 32% increase in efficiency and a 45% reduction in costs through workflow optimization and technology enablement.Now focused on MedTech service operations, with a passion for building scalable teams and designing systems and processes that improve performance, visibility, and patient experience.
Experience
Director, Service Operations & Returns
Kestra Medical Technologies, Inc.
Jan 2026 — Present
Education
Utah Valley University
Bachelor of Business Administration - BBA
Utah State University - Jon M. Huntsman School of Business
Master of Business Administration (MBA)
Skills
- Sales Management
- Sales Process
- Voip
- Salesforce.com
- Business Development
- Call Centers
- Saas
- B2b
- Call Center
- Outsourcing
- Forecasting
- Cold Calling
- Lead Optimization
- Training
- Customer Satisfaction
- Partner Management
- New Business Development
- Lead Generation
- Human Resources
- Training Skills
- Coaching
- Direct Sales
- Strategic Partnerships
- Recruiting
- Strategy
- Pbx
- Team Leadership
- P&L Management
- Account Management
- Sales Operations
- Customer Retention
- Start-Up Operations
- Customer Service
- Customer Experience
- Selling
- Start-Ups
- Employee Management
- Crm
- Partner Relations
- Leadership
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