Scott Minnis Expert

Servicenow Developer @Beyond20

Experience configuring multiple areas in ServiceNow such as Incident and Request Management, Change Management, SPM, PPM, Service Operations Workspace, and more. • Functioned as lead developer for a variety of clients, across a large array of applications creating tailored solutions that meet the best practice standard. • Worked side by side with cross-functional teams to gather requirements, provide scoping of enhancements, identify risks, and define success criteria. • Managed multiple projects simultaneously, providing technical expertise and assessment. • Training of technical and ITIL teams in the usage of the toolset, showing power-user shortcuts, efficiency tips, and methods to empower adoption and involvement in the tool.