Scott Harvey
CTO @Atmosera
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WORK HISTORY
CTO @Atmosera
Portland, OR, US
Responsible for innovation, AI, security, and operations, specifically when looking at new methods, products, or technology to increase the value offering to Atmosera clients, improve the delivery experience, and evangelize the hyper-scalar cloud, its features, and benefits.Key achievements include:Applied AI & Automation: Spearheaded the integration of AI to solve practical business problems and enhance operational efficiency.Architected an AI escalation agent using Microsoft Copilot Studio and Power Platform to analyze support tickets, increasing efficiency by 15%.Developed an AI-powered knowledge agent with Azure AI Search, unifying three disparate knowledge bases (SOPs, runbooks, DR plans) to dramatically improve technician speed and accuracy.Cloud Strategy & Excellence: Led the company-wide initiative to achieve and maintain the prestigious Microsoft Azure Expert MSP status, cementing our position as a top-tier partner.Product Innovation: Established the New Product Introduction (NPI) process and directed the vision for key services like Azure DR and Azure Backup, directly contributing to revenue growth and client retention.Technical Evangelism & Leadership: Serve as a key technology evangelist through client strategy sessions and webinars, guiding clients on optimal cloud migration paths and turning IT cost centers into profit centers.
EDUCATION
North Carolina State University
B.S., Computer Engineering
ABOUT SCOTT HARVEY
As a technology executive with over 30 years of experience, I specialize in transforming business operations and driving value through innovation. In my current role as CTO at Atmosera, I lead our strategy for AI, security, operations, and the development of new technologies that enhance our clients\' success in the cloud.Recently, my focus has been on applying AI to solve real-world business challenges. I\'ve successfully developed AI agents using Microsoft Copilot Studio and the Power Platform that have dramatically improved operational efficiency. For example:An AI escalation agent that saves managers 15 hours per week by intelligently monitoring and escalating support tickets.A knowledge agent that unified three disparate sources (SOPs, runbooks, DR plans) into a single, searchable AI, boosting technician accuracy and both employee and customer satisfaction.An AI agent that monitors the last weeks\' worth of tickets and reviews for correlations as well as gives management guidance for recognition of fantastic work as well as illuminates areas of opportunity.My passion lies in leveraging technologies like the hybrid cloud and AI to turn cost centers into profit centers. I thrive on building high-performing teams and architecting solutions that help companies adapt, compete, and win.Core Competencies: Executive Leadership | AI & Automation | Cloud Strategy (Azure Expert MSP)| Product Innovation | Information Security | DevOps & Agile Methodologies
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