Scott Michael

About Scott Michael

Communications professional transitioning into UX writing with a background in marketing, customer experience, and cross functional operations. I’ve worked in fast paced, systems driven environments where clarity matters, translating complex information into structured, user-focused language that supports both people and business goals.I’m currently completing the Fundamentals of UX Writing course through UX Content Collective and building hands-on experience in UX writing and Figma to better understand how content works inside product environments.I’m drawn to creating intuitive experiences where clear language reduces friction and helps users move forward with confidence.

Experience

1. Logistics Support Coordinator

   NetJets

   Jul 2023 — Present · Columbus, OH, US

   Coordinate and manage logistics for flight operations, ground transportation, catering services, and effective stakeholder communication.• Analyze logistical aspects of flight operations, identifying efficiency opportunities and implementing data-driven solutions. • Collaborate with cross-functional teams, including flight operations, maintenance, and finance, to gather data, understand requirements, and align logistics strategies, resulting in improved coordination and seamless execution.• Develop and maintain reporting systems to track and communicate logistical performance metrics, including creating dynamic dashboards that provide real-time insights to stakeholders and enable informed decision-making.

Education

• The Ohio State University

  Bachelor of Arts - BA, Public Relations, Advertising, and Applied Communication

  2015 — 2018