Scott Diehl

About Scott Diehl

With a passion for Artificial Intelligence and Machine Learning, I’ve spent over a decade at Word & Brown transforming challenges into opportunities. Leveraging AI, I’ve driven innovation, efficiency, and growth.AI Innovations and Achievements: • Educational Leadership: Delivered courses on AI’s impact, guiding brokers to enhance service and sales performance. My recent webinar attracted over participants. • Data Ingestion Tool: Developed a machine learning tool to generate proposal comparisons without manual mapping, reducing processing time and improving accuracy. • Intelligent Quoting System: Created a quoting tool that builds renewal packages based on customer policy details, delivering personalized solutions using customer data and proprietary systems. • “Describe & Done” Interfaces: Pioneering natural language interfaces that allow proposal generation in minutes, significantly reducing time and effort.Boosting Efficiency and Impact: • Deployed AI-powered project management tools, automating meeting notes, action items, and document generation. • Enhanced data analysis by aggregating sources for seamless reports, benchmarking trends, analyzing renewals, and developing risk mitigation strategies. • Our AI solutions forged new sales relationships, contributing to continuous sales records since 2015 and establishing key partnerships. • Implemented tools saving hundreds of thousands of person-hours, enabling strategic resource deployment, increasing income, and boosting employee satisfaction by eliminating mundane tasks.Technical Expertise: • AI/ML Techniques: Proficient in supervised and unsupervised learning and natural language processing. • Technologies: Projects hosted on AWS and Azure; used Power BI for data visualization and Figma for AI interface design.Leadership and Methodology: • Leveraged my Pragmatic Marketing Certification to integrate product management principles across the organization. • Established our first Software Development Life Cycle and transitioned teams from Waterfall to Agile methodologies.At my core, I’m a listener and leader who values diverse perspectives. This inclusive approach fosters innovative solutions and a culture of trust. My leadership is rooted in empathy, discretion, and a desire to positively impact.I thrive at the intersection of technology and strategy, continually seeking ways to leverage AI and Machine Learning to revolutionize the insurance industry and beyond.

Experience

1. Vice President of Technology & Innovation

   Word & Brown General Agency

   Sep 2023 — Present · Orange, CA, US

   I am steering digital transformation and pioneering innovation within the insurance industry. Capitalizing on 19 years of leadership in Product Management, my expertise lies in forging strategic partnerships and spearheading IT initiatives. I have and will continue to drive AI implementations and personalization to deliver refined digital customer engagement. I am committed to enhancing integration with partners and contributing to national expansion. Recognized for blending technical acumen with a sales background to expand technological influence in key markets, I am dedicated to a culture of creativity and excellence. I am driving Word & Brown toward a future of advanced technology and superior service.

Education

• Glendora High School

  Diploma, General Studies

  1991 — 1994

• UC Santa Barbara

  Bachelor of Science (BS), Psychology (Pending)

  1994 — 2001

Skills

• Life & Health Insurance Licenses
• Aperture
• Poetry
• Apple
• Disability Insurance
• Management
• Health Savings Accounts
• B2b
• Project Management
• Guitar
• Sound Studio
• SEO
• Agile & Waterfall Methodologies
• Presentations
• Omnigraffle
• Benefits Administration
• Affiliate Marketing
• Strategy
• Sales
• Insurance
• Project Coordination
• Product Life Cycle Management
• Cobra
• Leadership
• Business Development
• Technical Writing
• Windows
• Term Life Insurance
• Videography
• Product Marketing
• Video Marketing
• Digital Photography
• Product Documentation
• Search Engine Marketing
• Final Cut Pro
• Health Insurance
• Video Production
• Brokers
• Managed Care
• Licensed Property & Casualty Insurance Agent