Scott McKittrick
IT & Cybersecurity Leader, ITIL4, Security+, CISSP
- Role
- Information Technology Support Manager at GEI Consultants, Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Scott McKittrick
Experienced IT and cybersecurity leader with a proven track record of managing technology operations across biotech, manufacturing, and professional service industries. I specialize in leading multidisciplinary teams to success, with a strong focus on customer experience, accountability, and robust cybersecurity practices.My technical expertise includes network infrastructure, MDR, KnowBe4, Active Directory, M365, SharePoint, VMware, Azure and other cloud services. I have successfully executed large-scale infrastructure overhauls, ensuring optimized uptime, regulatory compliance, and seamless global integrations during periods of rapid organizational growth.I excel in driving cost-saving initiatives, streamlining support processes, and leading transformative projects, such as modernization efforts and cloud migrations. By prioritizing process improvement and security, I deliver scalable solutions that align technology with business objectives.
Experience
Information Technology Support Manager
Mar 2025 — Present
Oversee all IT support operations across the company, leading a 13-member team to deliver responsive, high-quality technical support aligned with organizational goals. Serve as the single point of contact for department heads and managers to escalate issues when the standard process falls short, ensuring timely resolution and minimal disruption. Maintain regular communication with branch managers and key stakeholders to understand their evolving needs, address concerns proactively, and reinforce a strong service-oriented culture that supports our reputation for excellence.
Education
Udemy Alumni
AZ-104 Microsoft Azure Administrator
Udemy Alumni
SOC 2: Everything You Need to Get a SOC 2 Report
Udemy Alumni
CompTIA Security+ (SY0-701)
MIT Sloan Executive Education
Cybersecurity for Managers: A Playbook
Udemy Alumni
Implementing the NIST Cybersecurity Framework (CSF)
Udemy Alumni
Generative AI for beginners
New Horizons
MS-4004-A: Empower your workforce with Microsoft 365 Copilot Use Cases
Mount Wachusett Community College
Workforce Development and Training
Udemy Alumni
HIPAA Compliance Complete Course
Udemy Alumni
CMMC Model v2.0
University of Massachusetts Lowell
Bachelor of Science - BS, MIS - Management Information Systems
Udemy Alumni
SOX ITGC Audit Concepts and Coordination
Skills
- Sdlc
- Automation
- Disaster Recovery
- Operating Systems
- Visio
- Testing
- Troubleshooting
- Integration
- Databases
- Servers
- Software Documentation
- Technical Support
- Windows
- Management
- Software Development
- IT Management
- Virtualization
- Project Management
- Crm
- Hardware
- Leadership
- Data Center
- Security
- Networking
- Cloud Computing
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