Scott Callaway

About Scott Callaway

I am an experienced and certified Sr. Program Manager with over 25 years of success in leading cross-functional programs leveraging deep experience in both agile and waterfall project methodologies in large scale projects.I hold the PMI Agile Certified Practitioner, Certified ScrumMaster and Project Management Professional credentials. I am also proficient in using Jira, Confluence, and other PMO tools to facilitate project management and reporting.My goal is to leverage my expertise and credentials in program management and software product development to help organizations achieve their strategic objectives and optimize their customer success. I am always eager to learn new skills and technologies, and to collaborate with diverse and talented teams.My core competencies include agile transformation, technical support, customer service, software product development, communications, mentoring, and collaborative consensus building to drive successful business value programs. My experiences range from an IT analyst working with leadership productivity and tools to leading SW development teams early in my career, onboarding SW companies that Dell acquired into Dell\'s Support Services organization, launching Dell client group\'s first aaS offer and diving into Scrum@Scale to solve problems quicker. I am passionate about delivering value to customers and stakeholders through effective planning, execution, and collaboration.

Experience

1. New Service Introduction Program Manager

   CDK Global

   Feb 2025 — Present · Austin, TX, US

   Leading Customer Team readiness activity for new service offer launches and methodology enhancements- Coordinates services roadmap direction, identification and engages stakeholders both internal and external to CDK- Provides detailed focus to strategy and aligns said strategy and program activities with other departmental influencers including engineering, operations, sales, implementation, care, customer success and finance when necessary- Proactively defines and drives opportunities that include service offers\' efficiency, performance enhancement, security, profitability and cost reductions- Anticipates risks, provides escalation management, supplies tradeoffs analysis, and balances the customer and/or business needs versus technical constraints- Proactively defines and drives opportunities that include service offers\' efficiency, performance enhancement, security, profitability and cost reductions.

Education

• Stephen F. Austin State University

  Bachelor of Business Administration, BBA

Skills

• Business Process Improvement
• Data Center
• Management
• Enterprise Software
• Enterprise Architecture
• Program Management
• Storage
• Integration
• Cross-Functional Team Leadership
• Product Development
• Cloud Computing
• Saas
• Virtualization
• Product Management
• Negotiation
• Process Improvement
• Project Management
• Vendor Management
• Software Project Management
• IT Service Management
• Customer Service
• Training
• Logistics
• Pmp
• Leadership