Scott Lonnee
IT Manager @Woodie\'s Wash Shack
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WORK HISTORY
IT Manager @Woodie\'s Wash Shack
Tampa, FL, US
In this role, I was recruited to lead the strategic IT vision, build solid IT business processes, improve operational efficiency, and continually improve Woodie’s technology and support services functions. I lead the department as the technical expert for infrastructure and support services while providing broad infrastructure leadership and expertise, including consulting with our user community on a variety of complex hardware, and software issues. Accountabilities include: •Build and maintain strong relationships with business stakeholders. •Work as part of the Executive Leadership Team to set strategy, goals, and organization-wide technology projects. •Build and lead a proactive, performance-oriented culture that encourages innovation and is receptive to change. •Manage and mentor IT staff and interns with a focus on infrastructure and support services, ensuring they have clear goals and accountabilities, professional development opportunities, and timely performance reviews. •Manage the Woodie’s helpdesk ensuring we meet or exceed established SLAs, OLAs, & KPIs. •Measure and improve customer satisfaction as well as handle customer escalations for Woodie’s staff members spanning 10 locations. •Responsible for the planning and execution of the infrastructure budget with a strategic lens toward driving operational spending down.
EDUCATION
St. Petersburg College
Information Technology
Ridgewood Highschool
Diploma, General
ABOUT SCOTT LONNEE
Accomplished and versatile IT leader offering 25-plus years’ experience leading and supporting IT organizations and infrastructure. I possess developed skills in people management, team building, optimizing the performance of technical teams, technical troubleshooting, application/network/desktop support, customer service, and the training of both technical and non technical staff. Proven ability to stream line processes in order to more efficiently assist customers while balancing heavy workloads. Recognized for achievements in the areas of customer service, people management, and work ethics. I possess a customer-focused approach to service delivery that nets high customer satisfaction. Strengths include strong analytical, interpersonal, and leadership skills. Passionate belief in work ethics and integrity. Possess high level of energy and enthusiasm.* Experienced in cost saving initiatives & strategies.* Demonstrated ability to create, define, and promote vision within an organization.* Adept at identifying, advocating, and executing cost control initiatives and efficiencies to the business.* Strengths in formulating technological initiatives that have supported organizational growth, improved staff productivity, reduced cost, and increased profit margins.* Demonstrated ability to influence diverse cross-functional teams to achieve objectives and meet critical deadlines in fast-paced environments.
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