Scott Lemerond
Expert in AI-Powered Customer Experience | Guiding Leaders Toward Scalable, Measurable Transformation
- Role
- Ai & Experience Orchestration Director at Genesys
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Scott Lemerond
At Genesys, my focus is on spearheading strategic initiatives to champion AI-powered Experience Orchestration. With a commitment to driving successful adoption, I partner with enterprise clients, designing innovative customer experience strategies that are both personalized and predictive.My expertise lies in understanding complex business needs and translating them into effective solutions, which are evident from my time at Ricoh USA and currently at Genesys. Collaborating closely with stakeholders, our team enables organizations to realize the transformative potential of AI in enhancing customer engagement.
Experience
Ai & Experience Orchestration Director
Dec 2025 — Present · WI, US
I help customers unlock measurable business outcomes through AI-powered customer experience strategies. As an AI and Experience Orchestration Director, I guide executive and technical stakeholders through opportunity identification, AI use-case development, and intelligent orchestration across the Genesys platform. I partner with account teams to influence strategy, accelerate pipeline, and drive adoption of Genesys AI, while serving as a trusted SME and voice of the customer across the organization.
Education
University of Wisconsin-Milwaukee
Bachelors, Marketing
2004
Cardinal Stritch University
Masters, Business Administration
2010
Skills
- Competitive Analysis
- Selling
- Consulting
- Managed Services
- Document Imaging
- Document Management
- Budgets
- Sales Process
- Account Management
- Crm
- Enterprise Content Management
- Marketing
- Sales
- Leadership
- Marketing Strategy
- Business-to-Business (B2b)
- Salesforce.com
- Lead Generation
- Middleware and Integration Software
- Saas
- Key Account Management
- Advertising
- Strategy
- Program Management
- Training
- New Business Development
- Consultative Selling
- Enterprise Software
- Sales Management
- Forecasting
- Cold Calling
- P&L Management
- Customer Relationship Management (Crm)
- Healthcare Information Technology
- Emr
- Business Process
- Project Management
- Team Building
- Management
- Solution Selling
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