Scott Ledwon
Senior Client Director & M365 Advisory Leader | Connecting Strategy, Service Delivery & Technology Value
- Role
- Senior Client Director & Microsoft 365 Advisory Service Leader at Virteva | A Crossfuze Company
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Scott Ledwon
With over 20 years in IT services, I help organizations modernize the digital workplace, improve end-user experiences, and align technology investments to measurable business outcomes. My work combines strategic advisory leadership with hands-on service delivery to ensure technology drives real value.Known for a service-first mindset and practical execution, I help clients navigate change, embrace innovation, and succeed in an evolving AI-first digital workplace.
Experience
Senior Client Director & Microsoft 365 Advisory Service Leader
Mar 2014 — Present · Buffalo, NY, US
At Virteva, I partner with Managed Service clients across Service Desk, Desktop Support, Systems Administration, and Security, guiding them through service design, transition, operations, and continuous improvement. I focus on building strong client relationships while delivering stable, scalable, and forward-looking workplace services.As Microsoft 365 Advisory Service Leader, I lead AI-first modern work initiatives across Microsoft 365 Copilot, Endpoint Management, and Security. I deliver executive workshops, conduct technology and maturity assessments, provide solution strategy guidance, and help organizations adopt and operationalize modern workplace capabilities.Virteva, a trusted provider of managed IT services, Microsoft consulting, and business process outsourcing, has been part of the Crossfuze family since 2019, continuing to deliver optimized IT operations and exceptional user experiences.
Education
State University of New York College at Fredonia
Bachelor of Applied Science (B.A.Sc.)
Skills
- Active Directory
- Windows Server
- Hardware
- System Deployment
- Servers
- Employee Training
- Software Documentation
- Windows Xp
- Process Improvement
- Operating Systems
- Virtualization
- Team Management
- Quality Assurance
- Coaching
- Cisco Technologies
- Help Desk Support
- Problem Management
- Leadership
- Network Security
- Team Building
- Software Installation
- Vpn
- Technical Support
- Business Analysis
- Job Scheduling
- Liasoning
- Security
- Disaster Recovery
- Knowledge Base
- Networking
- Computer Hardware
- Service Desk
- Knowledge Sharing
- IT Operations
- Statistical Data Analysis
- System Administration
- Microsoft Exchange
- Windows
- Desktop Computers
- Windows 7
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