Scott B.

Strategic Customer Success Manager @Cognism

Boston, MA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Strategic Customer Success Manager @Cognism

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Boston, MA, US

Oversee and manage a list of 41 Strategic Accounts based in North America and EMEA- Achieved 155% of Strategic quota in Q4- Achieved 116% of Strategic quota in 2025.

EDUCATION

N/A

University College Dublin

Political Science and History

N/A

University of Richmond

Bachelor of Arts (B.A.), Political Science and History

SKILLS

Customer ServiceCustomer SatisfactionVolunteer ManagementSocial NetworkingPreziPublic SpeakingSocial MediaTime ManagementPowerpointMicrosoft ExcelTeamworkAdobe PhotoshopCustomer RelationsMicrosoft OfficeFundraisingLeadershipVolunteeringFacebookPhotoshopMicrosoft PowerpointMicrosoft WordResearch

ABOUT SCOTT B.

Dedicated and results-driven, I bring a wealth of experience in selling both SaaS (Software as a Service) and Media solutions while adeptly managing customer relationships. Having transitioned from a background in Customer Service to Sales/Account Management over two years ago, I\'ve honed my skills in navigating the dynamic landscape of client interactions.After a brief stint in Sales, I realized that my interests lie on the Post-Sale side of the house, which led me to pivot back to and explore the world of Customer Success and Account Management. My motivation in my professional life is entirely aligned with Customer Acquisition, Customer Retention, and Customer Success. When my customer is happy, I know I have done my job!

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