Scott Kawa
- Role
- Product Support Engineer at Zonar Systems
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Scott Kawa
Passionate, logical, well-rounded sales and marketing professional with 15+ years of…
Experience
Product Support Engineer
Sep 2021 — Present · Seattle, WA, US
Subject Matter Expert on Zonar\'s EVIR Mobile application and Coach Smart Dashcam OTT products.*A bridge between our customers and our products, working closely with the Product Managers and software teams to ensure that Customer Success is included on product decisions.*Act as an escalation point for tier three support *Collaborate with Technical Content writers for product updates & documentation *Identify and escalate potential issues with Zonar hardware & software as necessary to proper departments *Customer Success ticket management & prioritization
Education
Columbia College Chicago
B.A., Marketing Communication, focus in Public Relations
University of Washington
Certificate, Software Product Management
2013 — 2014
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