Scott Karlin

About Scott Karlin

Trusted, digital advisor for contact center outsourcing including our Sites, your Sites,…

Experience

1. Global Executive, Business Development

   Alorica

   Jul 2016 — Present

   Alorica boasts more than 20 years in the Contact Center Outsourcing industry. Privately-owned with over 100 locations and more than associates with operations in the US, UK, Canada, LATAM (Mexico, Dominican, Jamaica, Guatemala, Honduras, Colombia & Panama), Philippines, Europe, Japan, China and other global destinations. In addition, we offer Work at Home agents anywhere you need them. For clients interested in maximizing their diversity spend, Alorica is an MBE. We deliver an insanely great customer experience and provide solutions for Acquisition/Sales, Customer Care, Financial Care, Technical Support and Back-office. We are the leading provider of outsourcing solutions for all key vertical markets, providing customer lifecycle solutions from our US sites and optional nearshore & offshore facilities. We can acquire, sell and save; provide customer service, upsell/cross-sell, collect payments, web-chat, email, text, winback/save and notify/answer customer calls when you need back-up. Equally, we are the #1 provider of SAP conversion staffing solutions with multiple large scale \"just in time\" staffing solution successes that have delivered an excellent customer experience to millions of end-users across the united states. Switching to Genesys? That\'s a key offering we deliver! With our extensive global operations, we are certain to have multiple contact centers near your markets that have the right experience, seasoned operations team and competitive pricing that will also enable you to optimize your minority business outsourcing spend requirements. Alorica is licensed across the US for First-Party collections and payment arrangements and we are 100% PCI level one compliant - Third Party attested. Looking for credit card and ACH processing options? We offer that too through our PayNow payments service.

Skills

• Crm
• Bpo
• Team Building
• Sales
• Sales Management
• Leadership
• Call Center
• Workforce Management
• Outsourcing
• Customer Experience
• Lead Generation
• New Business Development
• Account Management
• Customer Retention
• Customer Satisfaction
• Vendor Management
• Contact Centers
• Telemarketing
• Operations Management
• Telecommunications
• Business Development
• Inbound Marketing
• Strategic Planning