Scott Smith

About Scott Smith

Achieve Previously Unattainable Strategic Stakeholder Objectives. I\'m a digital…

Experience

1. Global Sales Nps Executive, Watson Talent & Collaboration

   IBM

   Feb 2018 — Present · Boston, MA, US

   Initiated division’s Sales client advocacy program, increasing the Sales Net Promoter Score (NPS) by over 17%. Boosted Sales NPS 20+ points with coaching key stakeholders, building user engagement, and implementing high value, iterative projects following Agile Six Sigma framework. Tripled response rate in 7 weeks by simplifying seller processes, including individualized list of client actions, expanding awareness with weekly “NPS Minute” video blogs, and encouraging personal engagement. Identified 30% of seller notifications were missing for new client sales; implemented successful workaround linked to CRM. Over 50% of other divisions adopted the new approach.

Education

• Boston University Questrom School of Business

  Master of Business Administration (M.B.A.)

• The University of Texas at Austin

  BS

Skills

• Governance
• Business Process Improvement
• Social Networking
• Knowledge Management
• Social Business
• Leadership
• Risk Management
• Business Transformation
• Consulting
• Strategy
• Program Management
• Customer Relationship Management (Crm)
• Analytics
• Cloud Computing
• IT Strategy
• Thought Leadership
• Financial Services
• Crm
• Web 2.0
• Management Consulting
• Change Management
• Strategic Planning
• Enterprise Software
• Business Process
• Social Media