Scott Duffey
VP of Business Development - Hospitality @ Chargeback Gurus | Dispute Resolution, Fraud Detection
- Role
- VP of Sales - Hospitality at Chargeback Gurus
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Scott Duffey
As the VP of Business Development - Hospitality at Chargeback Gurus, an Inc. company, I focus on helping Hotels, Resorts and Casinos understand their challenges as they relate to credit card disputes that result in chargebacks. By leveraging our expertise in chargeback management, we work to uncover insights from payments and chargeback data to recover revenue, reduce exposure, and enhance customer satisfaction. We help our Clients spend more time being customer facing rather than bad debt chasing!
Experience
VP of Sales - Hospitality
Sep 2021 — Present · Las Vegas, NV, US
Every Chargeback Tells a StoryChargeback Gurus helps merchants thrive in a very complicated payments ecosystem. Combining payments and chargeback data with expert analytics, we uncover stories that otherwise go untold. Our specialty is understanding consumer behavior from the payments and chargeback data, and identifying root causes of true fraud, friendly fraud, and merchant error. We then use this information to recover revenue, reduce exposure to chargebacks and to help merchants improve overall customer satisfaction.My focus is business development in the Hospitality, Fuel & Convenience, Retail and Energy verticals, which also includes developing and nurturing our partner programs for each of those verticals.
Education
San José State University
Bachelor of Science - BS, Business Administration, Management and Operations
1999 — 2002
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